FAQs

You will be joining other passengers in the comfort of our executive bus or van, unless you have booked a private tour in which case the entire black car will only be your party. 

The SA > HC tour will originate from World Market (17414 La Cantera Pkwy) at 11:30am and we will travel north for approximately 30 minutes to just over an hour, depending on your tour selection. We will return to World Market at approximately 5:30pm.

The ATx > BC tour will originate from Southside Market & BBQ (10515 N Mopac Expy Suite B-225) at 10:00 and we will travel north for approximately 30 minutes to just over an hour, depending on your tour selection. We will return to The Shops at Arbor Walk at approximately 4:30pm.

We will spend approximately one hour at each location to allow for a relaxed tasting and the opportunity to enjoy a glass if you so choose.

Reservations are paid in advance for all tours. If you change your tour date within 21 days of your scheduled tour, you will receive a credit in the form of a gift certificate from Napa Trapa for 100% of your paid reservation amount. This gift certificate can be used within 12 months of the date issued by you or anyone you choose.  No refund in any form will be issued for "no shows" or cancellations made the day of the tour.

If the tour is cancelled by the operator for any reason, a refund will be provided.  Tours will be operated rain or shine unless the operator feels conditions are unsafe.

Definitely! Space is limited, and we’ll pick you up from your location.

We recommend that you schedule your tour at least 48 hours in advance, although tours on Saturdays and holiday weekends tend to fill up about three weeks in advance, so we recommend booking as soon as possible.

Every single passenger on the bus must be 21 years old as of the date of the tour with absolutely NO exceptions.  Minors and/or children are not allowed on the bus even if they are accompanied by an adult.  If someone makes a reservation and is found to be under 21 years old at presentation of identification the day of the tour, they will not be allowed to board the bus and no refund will be issued.  Should any passenger "make a mess" on the bus, they will be charged a $300 cleaning fee to be charged to the booking credit card.

The purchase of wine club memberships, bottles or cases is highly encouraged.  Ask questions and get to know what makes each winery special.   Tours are meant to be educational and help you develop your knowledge of wine and the winemaking process.  Wineries have the right to refuse service to anyone they may feel has over-imbibed, at their own discretion.

As you enter each winery, your driver will escort you to the tasting room and introduce you to your tasting host.  Guests are encouraged to taste and ask questions at each winery to discover what makes each unique.  If you enjoy a particular wine, feel free to purchase a bottle (or case!) and we will be happy to load it in the bus and make sure it arrives home safely with you.

Doorstep pickup is available in downtown New Braunfels or Gruene for a small fee for parties of 8 or more.  For doorstep pickup, please select the add on option at booking and/or send us an e-mail after booking for pricing and to arrange.

We provide pick-up and drop-off service at all downtown/Riverwalk hotels, as well as select San Antonio resorts. If you are unsure whether your hotel is within this pick-up range, please call us at (210) 846-9811.

There is a large parking lot available off of Gruene Road behind The Grapevine.  Street parking is also available throughout Gruene.

Absolutely! They can be purchased directly on our by clicking here>

This is only allowed with our Party Bus option for transportation.

For all tours that use any other type of transportaion, we do allow drinking during the tour. 

Don't worry, there will be plenty of opportunities to enjoy a delicious drink because we want everyone to have a wonderful and unforgettable experience while on our excursions. We will be taking you to some fantastic wineries featuring some locally made wine.

We do not accept any large coolers or containers for meals, but you are welcome to bring tiny, personal snacks (things that fit on your lap or under your seat) with you on the tour. There is no need to carry anything because we provide water, chocolate, and crackers for all of our visitors on the trip. Additionally, bear in mind that a lot of wineries prohibit outside food.

No, lunch is not included; however, we plan a stop in one of the nearby towns ( Fredericksburg, Comfort, or Boerne) for everyone to grab a bite.

Our visits to the area's more than 70 wineries are seldom entirely preplanned or fixed in stone. The day of the week, the winery's availability, the size of the tour group, etc. are all factors in determining which vineyards we visit that day. Your tour guide will typically evaluate the itinerary for the day and schedule the winery visits accordingly.

If you reserve a private tour, you can select the wineries you visit. For parties of ten or more guests, or for guests who select our "private label" tour option.

No, we never request a deposit. We only need to have a credit card on file to guarantee your reservation.

No. At the conclusion of the tour, you will confirm the payment with your tour guide.

Yes! All payments are made in full at the conclusion of the tour, and each person may use cash or a credit card to do so.

We offer both! Napa Trapa offers a variety of pre-crafted tour packages highlighting some of the Texas Hill Country's best spots, but we are also happy to create custom tour and transportation packages with any client. Please fill out our book a tour inquiry form with more information about your custom needs, and a representative from Open Range Tours will be in touch shortly. Here are a just few examples of custom transportation services we offer: weddings & special events, airport shuttles, sporting event transportation, bachelor/bachelorette parties, birthday events & more.

Whether it's a custom tour or one of our packages, we have a 5 hour minimum time block that the reservation will need to fill. Beyond 5 hours, it's really up to you! We are flexible with our availability and time-schedule, so please don't hesitate to send a proposal our way.

Our standard tour is 5 hours long and includes stops at 3 wineries; this has proven to be ample time to do a full tasting at each winery.  Occasionally we have had parties that wish to extend the fun!  In these instances, if (a) ALL PARTIES agree to add an additional stop/time and (b) the driver feels that there is enough time left in the day to add an additional stop, he can choose to do so at an additional charge of $160/hour - not including tasting fees - to be billed and paid immediately at the time of extension via the credit card used at the time of booking.  If not all of the parties agree or the operator does not feel comfortable extending, the tour will last the originally scheduled 5 hours.